Make a personal data request
A clear route to ask about your personal information, correct it or exercise a data-protection right with our company.
Explain your relationship with us and what you are requesting.
Use email, the written address or the registered electronic-mail channel.
KVKK applications are answered within the statutory 30-day period.
On this page
What you can ask us to do
You can ask whether your personal data is processed and request information about it. Depending on the applicable law and circumstances, you can also ask for correction, deletion or other action relating to your information.
Our personal data protection notice lists the rights under Article 11 of KVKK, including information about processing purposes and recipients, correction, deletion where legally available and objections to certain automated decisions.
Preparing a clear request
Include the following information so that we can identify the relevant records and understand your request:
- Your full name and a reply email or postal address.
- Your relationship with us, such as customer, newsletter subscriber or person who sent an enquiry.
- The email used for your account or correspondence and, where relevant, an order number.
- The specific information or action you are requesting, with relevant dates.
- Supporting material that is necessary to explain the request, and your preferred reply method.
For a formal statutory application, additional identification or authorisation information may be needed. Send only what is relevant, and avoid including payment security codes or unrelated sensitive information.
Where to send it
Write to bilgi@elektrosepetim.com. For a KVKK application by ordinary email, use an address previously supplied to us and recorded in our system. Use a subject such as Personal data request — KVKK.
Written application
Address your signed application to Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş., Yeni Mahalle Mah. 601. Sk. No: 3 - 5c, Gaziosmanpaşa / İstanbul, Türkiye. You can also apply in person with identity verification or through a notary.
Registered electronic mail (KEP)
The registered address is elektrosepetimelektrik@hs01.kep.tr. Use the applicable registered-electronic-mail and signature requirements for a formal submission.
Identity and authorised representatives
We may ask for information needed to confirm that the request relates to your records. This helps prevent personal information being disclosed to the wrong person. A representative may need to provide evidence that they are authorised to act for you.
If you cannot use the email address connected to your account, explain that in your request. Our team can identify what further verification is needed for the applicable procedure.
Response and follow-up
Under KVKK, applications must be handled as soon as possible and within 30 days. A request may be accepted or refused with reasons, and the response is provided in writing or electronically. Where another privacy law applies, its requirements will also be considered.
KVKK requests are normally handled without charge. If a request creates an additional cost, only the charges permitted by the applicable rules may be requested. A fee arising from the controller's own error must be refunded.
If your request is refused, the response is inadequate or no response is provided within the legal period, you may have a right to complain to the relevant authority. See the Turkish authority's explanation of response obligations and complaint periods.
How your request information is used
Identity, contact and request details are used to verify, assess and respond to the application, meet legal obligations, and establish or protect rights. Information may need to be disclosed to a competent authority in a legal dispute.
Choose one of the channels above to send your request, and keep a copy of your application and the date you sent it.