Privacy policy
Understand what information we use, why we need it and how to make choices about your personal data when you shop with K2 Electrics.
Used to run the store, fulfil orders and provide support.
Manage marketing preferences and exercise your privacy rights.
A direct route to our team for data questions and requests.
On this page
Who is responsible for your information?
K2 Electrics is operated by Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş.. We are the controller of the personal information we process for our store activities. Our written privacy contact address is Yeni Mahalle Mah. 601. Sk. No: 3 - 5c, Gaziosmanpaşa / İstanbul, Türkiye.
This page explains the main privacy arrangements for our Shopify-powered store. The full store privacy policy provides further details, including Shopify's role, international transfers, region-specific rights and changes to the policy.
The information we use
The information involved depends on what you do on our website. Browsing a product, placing an order and asking for after-sales help do not require the same details.
- Contact and delivery details: your name, email address, telephone number, and billing and delivery addresses.
- Account and order information: account settings, the items in your cart, purchases, cancellations, returns and communications about an order.
- Payment and transaction information: information needed to process and confirm a payment, refund or invoice through the applicable payment services.
- Technical and usage information: device and browser information, IP address, cookies, and information about how you use the store.
- Information you send us: the content of an enquiry, complaint, product photograph or other material you choose to provide.
How the information helps us serve you
We use relevant information to process purchases, prepare invoices, arrange delivery, manage accounts and respond to requests. Order records also help us investigate a missing item, assess a return or follow up a warranty enquiry.
Other purposes include keeping the website secure, detecting misuse, understanding how the store is used, improving the shopping experience and meeting legal record-keeping obligations. Where required, marketing messages and optional tracking depend on your consent. A newsletter subscription is separate from the information needed to deal with your order.
Service providers and Shopify
Shopify hosts our store and processes information to provide and improve its services. Relevant information may also be handled by providers involved in payments, hosting, customer support, analytics, delivery and professional services. Disclosure may be necessary to comply with a lawful request or protect legal rights.
The full privacy policy explains further circumstances, including marketing services, disclosures you request, and business transactions. Where Shopify acts independently for its own services, its own privacy information and rights process also apply. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Where information may be processed
Using an international commerce platform means information may be transferred, stored or processed outside your country of residence. We do not describe this store as hosting all personal information exclusively in Türkiye.
The full privacy policy explains applicable transfer arrangements, including recognised safeguards for transfers from the European Economic Area or the United Kingdom where required.
Keeping information and protecting it
Retention depends on why the information is needed: for example, to maintain an account, complete an order, meet accounting obligations or handle a legal claim. A request to close an account does not automatically remove records that must be kept by law.
No online system can promise absolute security. Keep your account access details private, and do not send full payment-card details, security codes or unnecessary identity documents through a general enquiry.
Your rights and choices
Depending on the law that applies, you may request access, correction, deletion or a copy of your information, object to particular processing, or exercise other rights. We may need to verify your identity or authority before releasing personal information.
You can stop promotional emails using their unsubscribe option. Essential communications about an existing order or account can continue. Our KVKK information page explains rights under Turkish data-protection law, and our data request guide explains how to contact us.
A question about your data?
Email bilgi@elektrosepetim.com with a clear description of your question. For a request about an account or order, use the email address associated with it when possible. You can also write to Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş., Yeni Mahalle Mah. 601. Sk. No: 3 - 5c, Gaziosmanpaşa / İstanbul, Türkiye.
Information about complaints, children's data, third-party links and policy updates is available in the full privacy policy.