Track your order
Your confirmation email is the starting point. Open your order-status page to see the order details and the shipment information available for your parcel.
Find the K2 Electrics order confirmation.
Use the button in that email to open your order-status page.
When a tracking number is available, open its carrier link.
On this page
Find your order-status page
- Search the inbox used at checkout for your K2 Electrics order confirmation. Check spam or junk folders too.
- Open the email and select View your order.
- Check the order details and any tracking information added to the shipment.
You may be asked to verify your email or phone number and order number before viewing the details. Keep the order link private.
If you use a customer account, you can also sign in to your account to find your orders.
Understand the update you see
No tracking number yet: a number has not yet been added to the order. Contact us if you need an update on preparation or dispatch.
Number available, no movement: the carrier may not have recorded its first scan. Check the carrier link for the latest information, or ask us to review it.
More than one shipment: some orders may be sent in separate parcels. Compare each shipment’s items and tracking information before reporting a missing product.
Cannot find the email?
Email siparis@elektrosepetim.com from the address used to place the order. Include your name, order number if known and approximate order date. We can help locate the order and its status.
If you think the checkout email was entered incorrectly, explain that in your message. We may need to verify the order details before sharing information or changing contact details.
Delayed, missing or marked delivered?
Send us your order number, tracking reference and a description of what you see. If the carrier marks a parcel delivered but you cannot find it, check the delivery notes and whether someone at the address accepted it, then contact us.
For an incorrect address, tell us immediately. Once a parcel is with the carrier, an address change may not be possible. For damaged contents, keep the packaging and follow our returns and exchanges guidance.