Customer account information

Accessing your account

Use the customer account link in the store header to open the sign-in page. Follow the instructions shown there and use the email address associated with your purchases. The available sign-in method is the one presented by the account service.

Keep access to that email inbox secure. Do not share a password, one-time sign-in code or other account-access information with another person. If you cannot sign in, contact us with your account email and a description of the problem, rather than sending your sign-in credentials.

Finding an order

Keep your order confirmation and order number. When order information is available in your account, check it against the confirmation sent for that purchase. If an order is not visible, check whether a different email address was used when it was placed.

You can use our order tracking guide for the next steps after dispatch. An account is not a substitute for a carrier's tracking record, and a shipment will only have tracking details once those details have been provided.

Keeping your information accurate

Check your name, contact details and addresses carefully. When an account setting is available, you can use it to update your saved information. For an existing order, contact bilgi@elektrosepetim.com with the order number and the exact correction you need.

Changing a saved address does not automatically reroute an order already in progress. Tell us promptly if the delivery information on an order confirmation is incorrect so that the available next step can be checked.

Information used for your account

Account-related information can include your name and contact details, saved preferences, sign-in or security records, order history, invoices, payment and refund records, and support correspondence.

We use relevant information to manage the account, process orders and after-sales requests, respond to complaints, prevent misuse and meet accounting or other legal obligations. Optional marketing has its own purpose and consent requirements; creating an account does not remove your choice over newsletter messages.

Providers, retention and privacy

The account service forms part of our Shopify-powered store. Relevant information may be processed by Shopify and by providers involved in payment, delivery, customer support, technology and professional services. International processing is described in our full privacy policy.

Depending on the activity, processing is based on contract requirements, legal obligations, the establishment or protection of rights, legitimate interests or consent. Information is retained for the period needed for the purpose or required by law.

Correction, closure and data requests

If you want to correct information that you cannot edit, close an account or request access to your personal data, write to bilgi@elektrosepetim.com. Tell us what you would like to change and use the email associated with the account where possible.

For privacy requests, see our data request guide. Closing an account or unsubscribing does not automatically remove invoices, transaction records or other information that must be kept for legal reasons.

The controller is Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş., Yeni Mahalle Mah. 601. Sk. No: 3 - 5c, Gaziosmanpaşa / İstanbul, Türkiye. Our KVKK notice explains your data-protection rights.