Order and distance sales information
The information to review before ordering, the details that identify your purchase and the routes available if you need to cancel or resolve a problem.
Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş.
Check the model, quantity, currency and final total.
Keep your order number for any request or cancellation.
On this page
Who you are buying from
K2 Electrics is operated by Elektrosepetim Elektrik Ayd. İnş. Hırdavat Tic. A.Ş.. Our sales office and showroom are at Necatibey Caddesi No: 45, Karaköy / Beyoğlu / İstanbul. Our written company contact address is Yeni Mahalle Mah. 601. Sk. No: 3 - 5c, Gaziosmanpaşa / İstanbul, Türkiye.
Contact customer service at bilgi@elektrosepetim.com or +90 530 385 51 18. This page gives general order and distance-sales information. The product selection, price, delivery arrangements and other details presented for your particular purchase form the order-specific information.
Review the product before ordering
Check the model or product code, quantity, colour or finish, dimensions and the technical specifications listed on the product page. For lighting and electrical products, pay particular attention to voltage, installation requirements, light colour, fitting type and the stated indoor or outdoor suitability.
If a specification you need is missing or unclear, contact us before ordering. A similar product photograph does not establish that two models have the same electrical rating, size or included accessories.
Price, payment and additional charges
The catalogue displays prices in USD. Review the currency, unit price, quantity, any discount, the shipping charge and the taxes shown in the final order summary before confirming a purchase.
Outbound shipping is paid by the customer. The service and charge are established for the destination and order. Review the shipping amount with the final total before confirming your purchase.
Use only the payment options actually offered for your order. If your destination or a delivery rate is not available, contact us for the appropriate next step. Do not assume that a displayed product price includes an unquoted shipping service or an unconfirmed destination charge.
Your order record
Provide the correct buyer, delivery and billing information, then review it before submitting. Keep the order confirmation, payment confirmation and any agreed delivery information for reference.
If you notice an incorrect address or product selection, contact us promptly with the order number. A request to amend or cancel an order needs to be checked against its current preparation and dispatch status.
Delivery and receiving the goods
Read our delivery information before placing an order. Availability, destination and the agreed shipping service affect fulfilment. Check the delivery estimate given for your destination and order.
On receipt, compare the parcel and contents with your order. If an item appears damaged, incomplete or incorrect, retain the packaging where possible and send us the order number, product code and clear photographs. This helps us investigate; it does not replace rights available under applicable consumer law.
Cancellation, withdrawal and returns
For a cancellation before dispatch, contact us as soon as possible. For a product already delivered, follow the returns and exchanges guide to notify us and arrange the relevant return steps.
Where Turkish consumer distance-sales rules apply, consumers generally have 14 days from receiving goods to notify withdrawal without giving a reason or paying a penalty, subject to statutory exceptions. A clear written notice can be emailed to us. Statutory rules also govern return timing, carriage costs and refunds; an outbound shipping charge does not remove those rights.
Mandatory rights in the law applicable to a purchase remain available. A business purchase and a consumer purchase may be treated differently. Any special requirement for an individually prepared product should be clarified before ordering.
Faults, warranty and complaints
Our warranty guide explains the manufacturer's or importer's cover and the information needed for a fault assessment. A warranty enquiry is separate from changing your mind about an order.
For any unresolved problem, email bilgi@elektrosepetim.com with the order number, relevant dates and the outcome you are requesting. Keep copies of your correspondence. Consumer complaint routes and other mandatory remedies remain available under the applicable law.