Returns & exchanges
A clear route from your first message to the return of your item. Contact us with your order details so we can help you take the right next step.
Tell us within 14 days of delivery if you wish to withdraw from an eligible consumer purchase.
Protect the product, accessories and packaging while arranging the return.
Send your order number to siparis@elektrosepetim.com.
On this page
1. Tell us what you would like to return
Email siparis@elektrosepetim.com within 14 days of delivery for an eligible consumer withdrawal. Give your order number, the email used for the order, product code and quantity. A clear written statement that you wish to withdraw is sufficient; you do not need to give a reason.
If the item is damaged, faulty or different from what you ordered, describe the problem and attach photographs where possible. These issues are handled separately from a change of mind.
2. Confirm the return arrangements
Contact us for the correct return address and shipping instructions. Do not use the showroom address as a returns address unless we have confirmed it for your order.
Return-shipping responsibility follows your order terms and applicable consumer rights. Using the return carrier stated in the pre-contract information does not make a Türkiye consumer responsible for return costs. If no return carrier was specified, that consumer must not be charged the return cost. We will explain the route that applies to your order.
3. Pack the item carefully
Include the product and its supplied accessories, and use the original protective packaging where available. Protect glass, shades and separate components individually so they cannot move against one another in transit. Place a note with your order number inside and retain the shipment receipt and tracking details.
While deciding whether to keep an item, handle it carefully and avoid installation or use beyond what is needed to examine it. Product condition is considered under the applicable rules; opening packaging does not by itself remove statutory rights.
4. Refunds and alternative products
We will confirm the return outcome and refund details with you, subject to the applicable legal time limits. The time a refund takes to appear in your account also depends on the payment provider.
If you would prefer another model, finish or light colour, tell us the product code you want. We will check availability and explain any price difference and delivery arrangements before you commit to the replacement.
Damaged delivery or a fault?
Keep the outer carton, shipping label and protective material. Photograph the package and affected item, and contact us promptly with your order number. Do not install or continue using a damaged electrical product.
This guide does not limit your statutory rights for faulty or misdescribed goods. See warranty and product support for help with a fault after delivery, or order and distance sales information for the wider terms.