Delivery information
Know what to check before ordering, where to find shipment updates and what to do when your parcel arrives.
Review the available rate for your address before confirming your order.
Available delivery options depend on the address and the items in your cart.
Open the order-status link in your confirmation email.
On this page
Check your delivery options
Enter a complete delivery address at checkout to see the services available for that order. Check the country, postcode, building or apartment details and a contact number carefully.
Shipping is charged to the customer at the rate shown before payment. If checkout does not offer a service for your destination, contact us with your country, postcode, product codes and quantities. We can review the enquiry before you place an order; the presence of a product in the catalogue does not confirm delivery to every country.
Planning around a delivery date
Dispatch and arrival are different stages: dispatch means the parcel is being handed to the carrier; delivery depends on the route and carrier service. Use any estimate given for your order, rather than assuming every item has the same lead time.
If you have an installation appointment, event or project deadline, discuss it with us before ordering. Give us the destination, quantities and required date so we can check the practical options.
Find shipment updates
Open View your order in the order confirmation. Tracking details appear there when a tracking number has been assigned to your shipment. Follow the carrier link for the latest available scan.
A new tracking number can appear before the carrier has scanned the parcel. If an update is unclear, send the order number and tracking reference to siparis@elektrosepetim.com. The tracking guide also covers missing emails and orders with more than one parcel.
For international enquiries
Ask us to confirm delivery availability for the actual destination and items. Customs checks can affect transit time. Import duty, local taxes or clearance charges may apply, depending on the destination and the terms agreed for the order.
Check which charges are included in the checkout total or written quotation before you proceed. Do not assume the shipping charge includes all import charges.
When your parcel arrives
Check the outer carton and the contents. If there is visible damage, ask the carrier to record it where possible, photograph the packaging and item, and contact us promptly. Keep the packaging until the issue has been reviewed.
For a missing item, compare the contents with your order and any separate shipment notices. Send the missing product code and quantity so we can investigate. See returns and exchanges for the next steps.