Frequently asked questions

Open the confirmation email and choose View your order. Shipment tracking appears when a number has been added. If you cannot find the email, contact us with your order number and checkout email. See the tracking guide.

The available shipping rate is shown at checkout after you enter the delivery address. It is charged to the customer. Check the final total before payment; a rate for one destination or cart does not apply automatically to another.

Use your actual destination at checkout to see whether a delivery option is available. If none is offered, send us the country, postcode, product codes and quantities before ordering. We will review the enquiry. See delivery information.

Contact siparis@elektrosepetim.com as soon as possible with the order number and the change needed. We will check the order status. A shipment already handed to the carrier may not be changeable.

The methods available for your order appear at checkout. Review the amount and currency before confirming. If a payment seems to have completed but no order confirmation arrives, contact us before placing the same order again.

Compare the listed dimensions, mounting method, power requirements and intended indoor or outdoor use with your installation. Check the selected finish and light colour too. Send us the model code if an essential detail is unclear; a qualified electrician should assess fixed electrical installation requirements.

Some fittings have a bulb holder, while others use an integrated LED module. Check the exact product specification rather than assuming the light source is replaceable. Contact us with the model code for questions about a compatible bulb, driver or replacement part.

Runtime is model-specific. Check the product’s battery, charging and runtime information. Brightness settings affect consumption, while a solar light also depends on the sunlight available to charge it. We do not apply one runtime figure to every model.

No. Compare the fan diameter, motor power, included controls, lighting and any stated speed or reverse function on the exact model. Check ceiling clearance and mounting suitability with your installer before ordering.

Only choose a product for an outdoor location if its specification supports that use. Check the stated protection rating and installation instructions for the conditions at the site. Ask us about the exact model if the product page does not make this clear.

Keep the carton, label and protective materials. Photograph the package and item, then contact us promptly with your order number and product code. Do not install a damaged electrical item. Follow the returns and exchanges guide.

For an eligible consumer withdrawal, notify us within 14 days of delivery. Email your order number, product code and quantity to siparis@elektrosepetim.com. We will explain the return route. A reason is not required to exercise a statutory withdrawal right.

Send your order number, model code and a description of the fault to our support team. Include photographs or a short video by email if they help show the problem. Read warranty and product support for the information to prepare.

Yes. Email toptan@elektrosepetim.com with product codes, quantities, delivery destination and project timing. If you are choosing between models, explain the setting and requirements so we can discuss available options.

Our sales office and showroom is at Necatibey Caddesi No: 45, Karaköy / Beyoğlu / İstanbul. Hours are Monday–Saturday, 09:00–18:30; Sunday closed. Contact us before travelling for a particular model. Find directions on the contact page.